Action Steps

 

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Action Step: Flexibility As A Business Imperative Must Be the Focus of Your Business Case

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center.

Over the last few months, organizations faced the Great Resignation, involving a war for top talent leading many organizations to implement policies, practices and benefits focused on recruitment and retention. In conjunction, many organizations began implementing hybrid and flexible work environments as a way to attract/retain employees. However, as the job market seems to be taking a downward turn, some organizational leaders have been questioning whether hybrid and flexible work will continue to stick as the exodus of employees may decrease. We strongly recommend that organizations continue offering hybrid and flexible work due to productivity, business continuity, engagement, recruiting and retention benefits. However, as the job market will continuously change, we strongly suggest developing a business case for flexibility that is anchored around the many business benefits. This way, flexibility and hybrid work will not whimsically be added and removed based on the job market and you can make sure it is structured in a way to achieve the most bang for your buck. Here are our suggestions:

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step: Where, When & How to Work In A Hybrid Environment

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center.

Many organizations are transforming their workplaces into hybrid environments. This new way of working is a two-way street – in addition to organizations offering hybrid work and providing resources and support, employees must carefully consider when it is best to work in the office and when it is best to work virtually in order to make this arrangement successful. In addition to weighing personal needs, employees must think through the needs of the clients, team and organization when deciding where to work. Here are things to consider when deciding where, when and how to work each day:

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – Hybrid Meetings: Experience, Expectation & Engagement

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center.

As more organizations are moving towards a hybrid work environment, they must be more intentional about ways to build connection and collaboration. Hybrid work has the potential to create the most optimal work environment, bringing together and leveraging the best of both in-person and virtual work. However, hybrid work will only be successful with intentionality, and organizations must be deliberate and focused on building control, connection, collaboration, culture and contribution – take a look at our Action Step, Overcoming the Myth of the Loss of the 5Cs, which provides specific tips on how to do so. We now want to focus on how to make meetings in a hybrid work environment as engaging, productive and equitable as possible, as meetings are a regular source of workplace control, connection, collaboration, culture, and contribution. Here are our recommendations:

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – Workplace Flexibility & Well-Being: From Balance to Boundaries

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center.

Organizations have become significantly more open to workplace flexibility since the pandemic, many adopting hybrid work environments, hiring a greater number of workers in flexible locations, and embracing other forms of flexibility such as reduced hours, compressed work weeks, job sharing, flexible start-ends times, sabbaticals, and asynchronous time. Many organizations found an unexpected rise in productivity during the pandemic, leading to this change. However, along with greater productivity came greater burn-out for many employees who were working longer hours with less personal time. There were no longer boundaries between work and personal life. As organizations begin to emerge from the pandemic and develop plans for the future of work, leaders need to promote well-being by helping workers regain boundaries. Here are our recommendations:

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – ROLES & RESPONSIBILITIES NECESSARY IN A HYBRID ENVIRONMENT

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center.

As more organizations are adopting hybrid work, they need to enhance infrastructure support to ensure success. In addition to training, mentoring, on-boarding, technology and affinity groups, organizations need to make sure to include additional management/administrative support to properly foster professional experiences in a hybrid work setting. Organizations can hire additional professionals to accomplish these responsibilities and/or designate existing employees with these responsibilities if they have the time, interest and skillset. Here are the Alliance’s recommendations on the types of roles/responsibilities needed in a hybrid environment:

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – TIPS FOR INDIVIDUAL SUCCESS IN A HYBRID ENVIRONMENT

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center. 

 

Many organizations are instituting a hybrid work environment post-pandemic, in which employees will spend some time working in the office and some time working from home. The pandemic has forced organizations that never considered remote work to allow for more flexibility. While hybrid work is definitely a silver lining from the pandemic, organizations will need to develop the right infrastructure and employees need to understand and implement new work behaviors in order to succeed in this new environment.

We created a number of action steps focused on ways organizations should create infrastructure in order to lead to successful hybrid work environments, including: Creating a Successful Onboarding and Integration Program, Building Your Training Program to Support Your Post-Pandemic Hybrid Work Environment, Maintaining Mentoring & Connection in a Hybrid Environment, and Overcoming the Myth of the Loss of 5Cs By Building the Right Flex Infrastructure. Now we want to focus on ways employees can take control of their careers and succeed in a hybrid work environment as the rules of engagement will be different. Here are the Alliance’s recommendations:

 

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – TO BE ITERATIVE WITH WORKPLACE FLEXIBILITY MEANS TO BE INTENTIONAL

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center. 

 

Organizational leaders often mention that workplace flexibility policies must be iterative.  We could not agree more – workplace flexibility policies and practices improve over time from lessons learned.  However, for workplace flexibility policies to be truly iterative, organizations must be intentional and systematic.  Iterative improvement does not occur without processes and systems in place to understand, measure and implement changes to combat challenges and replicate successes.  Here is the Alliance’s 5-Step Process to make sure your workplace flexibility policies/practices are iterative:

  1. Create a Committee on the Future of Work: Many organizations have created a Task Force on the Future of Work, charged with rolling out and implementing new workplace flexibility policies as the pandemic has greatly transformed the landscape on how we work and how we want to work. However, we urge organizations to create this committee to operate for the long-term, meaning at least five years, as opposed to dissolving after the short-term goal of rolling out a new flexibility policy.  An important role of this committee should be to continuously develop and revamp workplace flexibility, by rolling out a new policy, systematically gathering and implementing feedback, and changing necessary infrastructure to make workplace flexibility succeed at the organization.  We also recommend that this committee be diverse, consisting of professionals of different functions, levels and demographics, and also including powerful leadership who can (and will) champion change.

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – GREAT RESIGNATION OR GREAT RETENTION: HOW YOUR POLICIES, PRACTICES & INFRASTRUCTURE CAN MAKE ALL THE DIFFERENCE

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center. 

As we emerge from the pandemic, the Great Resignation has been taking hold and impacting organizations around the globe.  Many employees have faced stress and burn-out over the past year, trying to balance personal, family and work obligations around the clock without necessary support structures in place.  Simultaneously, many employees gained more work-life control than they ever had during the pandemic, experiencing more regular dinners with family, being able to live in new places and have new adventures while working remotely, and spending more time with children and aging parents than ever before.  These seemingly dichotomous experiences, stress/burn-out and increased work-life autonomy, has led many workers to leave their jobs, which has been coined the Great Resignation.  However, every coin has two sides – resignations at one organization will lead to retention/recruiting benefits at another.  To have the upper hand, organizations need to focus now more than ever on talent development, diversity, inclusion and flexibility.  Here are the Alliance’s recommendations:

  1. Offer More Flexibility: Recent research studies during the pandemic have shown that employees have an increased desire for flexibility. A study in Harvard Business Review[1] sheds light on the desire for flexibility and autonomy – 59% indicated that flexibility is more important than salary/benefits and mentioned that they would not work for a company requiring them to be full-time onsite.  Organizations need to revamp workplace flexibility policies and programs in order to recruit and retain the best talent.

[1] Reisinger, Holger and Fetterer, Dane, “Forget Flexibility.  Your Employees Want Autonomy,” Harvard Business Review, 2021.

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – New Workplace Flexibility Policies Should Include More Employees

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center. 

 

As organizations revamp their workplace flexibility policies, they should include more employees in these policies.  Prior to the pandemic, many organizations offered vastly different flexibility policies to employees based on seniority/tenure, job responsibilities and/or employment status.  For example, law firms commonly provided much better workplace flexibility options to attorneys compared to professional staff prior to the pandemic.  However, during the pandemic, employers needed to provide remote work options to many employees who never had that option in the past.  Many of these employees greatly valued and thrived with this newfound flexibility, autonomy and trust. As organizations redesign their workplace flexibility policies, it is important to make these policies more widely available and equitable amongst a broad range of employees.  Some action steps to consider include:

 

  1. Audit Roles & Responsibilities: The first step when revamping your flexibility policy is to audit all roles to see who can participate. When doing so, it is important to only focus on the job function – i.e. can an employee perform their job function effectively while working flexibly?  Performance issues must be addressed individually so that opportunities for an entire group of employees in that function do not suffer.

 

  1. Think Creatively: Next, think creatively regarding your audit. Which employee roles were deemed unable to perform effectively while working flexibly?  Are there ways you can make structural/organizational changes so that flexibility can be offered?  For example, while some law firms voiced concerns regarding legal secretaries working remotely due to the fact that some tasks are more efficient in the office (i.e. compiling binders; mailing; printing), others have developed creative solutions to allow assistants to partake in remote work policies, including forming secretarial pools/teams. Changes in the way that individuals contribute to their teams may provide new opportunities for growth and professional development. They may also require additional expectation setting, team integration and training for managers and employees to make the most of new ways to collaborate.

 

Members: continue reading this Action Step in the Member Resource Center

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.

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Action Step – Creating a Successful Onboarding & Integration Program for Your Hybrid Work Environment

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center. 

 

Many organizations are in the process of designing hybrid work environments. While different organizations will need different hybrid work structures to support their unique needs, all organizations need to consider new ways to effectively onboard new employees and make them feel a part of their new organization. Based on our numerous conversations with leaders and employees, we have heard feedback regarding difficulty with integrating new employees during the pandemic. Therefore, organizations need to make sure to carefully think through their pre-arrival and onboarding processes, as well as modifications and additional infrastructure to support successful onboarding and intentional integration.

 

  1. Pre-Arrival and Orientation – Outreach to new hires prior to their arrival to let them know the timing of orientation and what to expect makes for a more comfortable introduction to the firm. Organizations should provide all new employees with an orientation (in-person, virtual, or a combination) on their first day. At a minimum, this orientation should include a message from the CEO/Chair, messages from group leaders, introduction and contacts from all support departments (i.e. IT; Human Resources; Word Processing; Marketing), and any specific organizational processes/procedures (i.e. billing codes; necessary contacts). Subsequently, each new employee should have a lunch/coffee (in-person or virtual) set up with a department leader/supervisor and peer employee.

Members: continue reading this Action Step in the Member Resource Center

 

To read this entire Action Step become a member of the Diversity & Flexibility Alliance. To learn more contact Manar Morales.