Featuring – Joann Lublin, Author of Earning It: Hard-Won Lessons From Trailblazing Women at the Top of the Business World and Management News Editor, The Wall Street Journal
Joann Lublin kicked off our 2018 Signature Seminar Series with highlights and lessons learned from interviews from her acclaimed book.
The Spotlight on Flex showcases professionals from member organizations who exemplify personal and professional success while working a flexible schedule. Their stories illustrate the long-term benefits that flexible schedules offer to both individuals and organizations.
For January 2018, we are pleased to share insights from Danielle Katzir, Partner, Gibson Dunn (Los Angeles, CA).
Diversity & Flexibility Alliance: How have you made flexibility a priority and a success through your schedule?
Danielle Katzir: I think it comes down to flex is not a one size fits all – not for the individual or the job – and flex isn’t static over the course of your career. I’ve been on some type of flex time arrangement for seven years now, but my targeted hours have varied, as needed, to best meet my needs and goals, those of the firm, and my clients. When my kids were younger, I wanted to spend more time at home with them working remotely. Now with three active toddlers, many mornings I can’t wait to jump in the car to clear my head, and I’m in the office every day. Flex is a two way street – it’s best if you’re as flexible with the job as you want the job to be with you. It’s about creatively defining flexibility and frequently looking at it from a more macro level; it’s not necessarily how predictable my day, week, or month is. Our industry often lacks this kind of certainty. It’s more about asking myself, “What do I want to achieve, professionally and personally, this quarter or year? The next 3-5 years?” Start at that point and backwards-engineer the workload to make those goals achievable in a timeframe that works for you. Be willing to revisit and re-evaluate that plan frequently.
The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center.
One of the key, but most overlooked, steps in the Alliance’s Flex Success® Framework is to Reinforce Flex Success® by regularly monitoring and measuring flex programs. Through this process, organizations can more effectively assess, improve, publicize, and build upon flex programs. As a number of law firms and corporations have started to expand their flexible work offerings, we need to focus on what’s working, what we need to improve, how to share successes, and what additional flex programs we should consider. By doing this, we can gain true acceptance of flex programs in order to promote usage and reduce flex bias. Here are some specific ways to monitor and measure your flex programs:
Surveys: Surveys are a great way to collect information and metrics from a large workforce in an efficient manner. Organizations can conduct annual surveys to understand the importance employees place on flexibility, whether employees have the flexibility they need, the types of flexible work arrangements most appreciated, how often formal and informal flexible work options are utilized, and additional types of flexible work arrangements needed. These responses can help build a business case for the need to offer and expand flexible work arrangements. If you conduct a general employee opinion survey, see if these flex-related questions can be added and compared with responses from other questions related to employee satisfaction/commitment to demonstrate how flexibility impacts these areas.
Interviews: Interviews and focus groups with employees are a great way to gain more detailed information as to what’s working and what’s not. Think about adding questions relating to flexibility in exit interviews and check-in meetings with new employees. In order to understand the impact of flexibility on turnover, ask employees during exit interviews if they felt like they had the flexibility they needed, if they would have stayed if they had more flexibility, and what types of flexible work options they would have wanted. In order to understand the impact of flexibility on recruiting, ask new employees during check-in meetings the reasons why they chose to join your organization and how important flexibility is to them.