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Action Step – Highlights from the 2019 Annual Conference

The Alliance’s Action Steps are designed to assist organizations with implementing practical strategies and policies related to diversity and flexibility. Members can access full versions of all of the Alliance’s Action Steps in the Member Resource Center. 

 

We called this year’s conference Inspire. Innovate. Ignite! because we believe you can learn everything you need to start taking your organization to a new level in one day. Our dynamic speakers and influencers shared their insights and perspectives on creating work environments that meet the needs of today’s employees and ensures everyone is supported and valued. Here are some of the highlights from our speakers to help you ignite change in your organizations.

  • Erica J. Bolden, Head of Diversity & Inclusion, Mercedes-Benz USA: D & I isn’t just smoke and mirrors; be intentional about it. Internally we’re reestablishing what our community and culture looks like. Externally, we’re positioning ourselves for greater visibility through more intentional interactions with the community.
  • Stacy Bunck (Flex Success® Honoree), Office Managing Shareholder, Ogletree, Deakins, Nash, Smoak & Stewart): Client support is everything; Rafael Medina always made it clear he would support me and that family came first.
  • Sarah Chapman, PhD, Director within Deloitte’s Sustainability & Social Impact Advisory Practice & National Lead, Corporate Responsibility & Sustainability, Deloitte, Canada & Chile: Look at men’s experiences and their expectations to make them supporters and active participants in gender equality.
  • Jami de Lou, Diversity & Inclusion Director, Boston Consulting Group: Representation within your organization has to match the people you want to recruit. Think about what it means to thrive; our flex programs need to be driven by the talent management teams, not just the D & I teams.
  • Anne Donovan, US People Experience Leader, PwC (Flex Impact Organization): Retention is one of the biggest issues in our industry. We have to teach and convince managers that if staff isn’t delivering, it’s a performance issue and not a flexible work issue. Leaders have to get out of the office and talk about the issues.
  • Jenn Flynn (Flex Leader Honoree), Managing Vice President, Head of Small Business Bank, Capital One: People do their best when they feel valued and included. I made a commitment to be a role model for flex in my career, and I feel I have an obligation to pay it forward for others in my organization.
  • Jo Ann Jenkins (Luminary Honoree), Chief Executive Officer, AARP: Diversity and inclusion is our business strategy. The only way to succeed is to invest in employees. People want to work for an organization with a strong purpose, do work they care about, and at a place they feel they are making a difference.
  • Charlie Johnson, Hiring Partner (DC), Akin Gump Strauss Hauer & Feld: Having a diverse workforce for firms is an absolute
  • Danielle Katzir (Flex Success® Honoree) Partner, Gibson, Dunn & Crutcher (2019 Flex Success® Honoree): Creatively defining flex has made all the difference. We occupy many roles in our lives and nurturing those requires thoughtful investment.
  • Matthew Keen, Managing Shareholder, Ogletree, Deakins, Nash, Smoak & Stewart: I want to have an environment where people prosper. Since the firm has embraced flexible work schedules, we’ve retained our talent and reduced our attrition rates.
  • Lea Ann King, General Counsel, Toyota Material Handling, USA, Inc.: We need to look like who we work with – both from the client and consumer sides. We’ve now started hiring for aptitude and attitude over direct experience.
  • Kevyn D. Orr, Partner in Charge (DC), Jones Day: Technology and artificial intelligence are the future, so diversity and flexibility are particularly relevant now. Address disparities now so they don’t become part of the organizational structure.
  • Honorable Tonya Parker, Presiding Judge, 116th Civil District Court, Dallas County, Texas: Some labels are truths, and some are judgments. Words have staying power, and labels don’t fall away easily. People want to be truthfully, completely, and precisely known.
  • Danny Sikka, Senior Counsel, McDonald’s Corp. on behalf of Rafael Medina (in memoriam (Flex Success® Honoree): Rafael used his power and influence to benefit others and champion diversity and family in and out of the office. He went out of his way to ensure new and diverse attorneys would be successful.
  • Dia Simms, CEO, Brn Group: Acknowledge a person’s value no matter what side of the table you’re on – it’s good business and fosters engagement, loyalty, and happiness. If someone says they wish they could find someone like me for the job, I tell them I can connect them to people like me. Let me be the one-person diversity initiative, and let me introduce you to more people like me.
  • Grace E. Speights, Global Leader, Morgan, Lewis & Bockius (Flex Impact Organization): Most attorneys are data driven (especially partners), so make your case with data. Outline expectations and guidelines with a new initiative, and use technology, practice support, and knowledge management to your advantage. Sixty percent of our associates said they chose to work here and stay because our of new flexible work policies.
  • Burton White, Managing Partner & Co-Founder, Excella: We need to create communities that we want to see. As leaders, we have to hold ourselves and others accountable to see change happen.
  • Mary Wilson, US Managing Partner, Dentons: D & I is a business imperative, and clients influence this space. Goals can’t be numeric; there has to be a strategic plan in place. We’re placing a Diversity Partner in every practice group to put customized goals together.
  • Lily Zheng, Author, “Gender Ambiguity in the Workplace”: A manager’s attitude is the greatest prediction of the quality of a person’s workplace – not the policies. Managers are the key to incorporating inclusion. Inclusion has to be an integrated and ongoing process.

 

 

 

To learn more about Alliance events and resources, contact Manar Morales. Members can access all Action Steps in the Member Resource Center. 

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Spotlight on Flex – Jennifer Flynn

Our Spotlight on Flex showcases professionals from member organizations who exemplify personal and professional success while working a flexible schedule. Their stories illustrate the long-term benefits that flexible schedules offer to both individuals and organizations.

2019 Spotlights

November 2019 Spotlight on Flex & 2019 Flex Leader Honoree

For November 2019, we are pleased to share insights from Jennifer M. Flynn, Managing Vice President, Head of Small Business Bank Division, Capital One.

Diversity & Flexibility Alliance: In what ways has creating a culture where flexibility is the norm provided a competitive advantage for Capital One’s Small Business Bank Division?

Jennifer Flynn: When I joined as the Head of Capital One’s Small Business Bank (SBB) division in June 2018, the team was on an incredible cultural journey with a huge focus on inclusivity and creating a sense of belonging across all of our sites. I knew immediately that I wanted to be a part of this transformation. Together, with my leadership team, we declared “reimagining our associate experience” as one of our top goals for 2019. This includes investing in our leaders, promoting flexibility, and embracing differences across our teams. We actively encourage each associate to bring their authentic selves to work each day, and I love watching this transform our division’s culture. Our SBB team is always raising the bar; our business is better because of how we work, and as a result, so are our customers.

DFA: How have you modeled flexible work at Capital One? Why do you think it’s important to lead from the top on this issue?

JMF: I took a leadership development course at GE’s Crotonville facility in 2007 and learned the importance of priority setting. When I had my daughter in 2010, I realized she needed me more than anyone else could; my priorities had to shift. This is when the term “flexibility” became real for me. I wanted to continue progressing in my career and loved being a mom … I just had to find the “and” and make it work my way. This meant making decisions around my priorities, being OK with the consequences of those decisions, and giving myself permission to try and fail. It meant using my voice, and in some ways, over-communicating with my managers, team members, and family when I introduced flexibility into my work week. It also meant soliciting sponsors to support me on my journey. As I grew in my career, I developed a sense of responsibility to model this behavior for other associates looking for balance in their work and home lives. I’m a big believer in the “I see you, I want to be you” phenomenon. If we surround ourselves with leaders who model the behaviors we value, it builds a culture where people feel engaged and empowered to find their “and.” This is what fuels me in promoting and modeling a flexible culture for my team at Capital One.

I can’t emphasize enough how important it is for leaders to role model the behaviors they want to promote. I find that asking your employees one simple question – “What is important to you?” – goes a long way when empowering associates and helping them achieve success in their personal and professional lives. I’ve also learned there is no script – everyone is different, and flexibility means different things to people at different times in their lives. The willingness to remain open and try new things to make it work for both your organization and employees separate good leaders from great leaders.

DFA: How has incorporating holistic flexibility (ie. telecommuting, reduced hours, job-sharing, flexible start/end times, etc.) changed your office?

JMF: Developing high-performing teams is a big priority of ours. I believe as leaders, it’s our job to create and foster an inclusive and flexible work environment that allows us to attract, retain and develop talent. This results in a happier workforce and better work product. Technology has made this easier for us as well – with a computer, a smart phone, and a strong work ethic, we can do our jobs from anywhere!

DFA: How has flexibility impacted your life?

JMF: Flexibility has allowed me to achieve both my personal and professional goals. Having the freedom to make choices and do things my way has allowed me to have an extremely rewarding career and still keep my daughter as my top priority.

DFA: What was the most meaningful piece of leadership advice you have received? Who has had the most influence on your career?

JMF: Set your priorities; make decisions around those priorities, and if you don’t like the consequences of those decisions, make another choice. This advice has served me well and has also helped me remove guilt from my vocabulary! When you’re confident in your priorities, everything else falls into place.

I also learned the power of using my voice and encouraging others to do the same. Sharing my priorities with others really helped me find the “and” – the flexibility I need to make things work for both my family and my organization. Don’t underestimate the power of letting someone in. I am where I am today largely because of the leaders who took a chance on me, pushed me, and supported me on both my personal and professional journey. My goal is to be that person for my team.

DFA: How do you pay it forward?

JMF: I make it a point to surround myself with leaders who model the behaviors I value, and I have become a champion for those just starting out on their journey. I’m committed to working with my teams to create a culture where everyone feels a sense of belonging, an obligation to share a dissenting opinion, and can bring their whole selves to work feeling inspired and respected. It’s important for everyone to work for leaders who bring out the best in you, who embrace varying perspectives, and see differences as an opportunity to grow. I made a promise to remain true to my authentic self, and I want others to feel the freedom to do the same.

I’m actively engaged on the Executive Steering Committee for Capital One’s Women’s Business Resource Group and the Capital One Greater Washington Market President Network, both located in McLean, VA. I’m an advisor for 1863 Ventures and passionate about helping small businesses succeed.

 

 

 

Ending the Silence: Strategies for Ending Workplace Misconduct & Building a Culture of Respect & Inclusion

Tuesday, November 19, 2019, 1:00 – 2:00 pm EST

Featuring – Lauren Stiller Rikleen

When workplace colleagues engage in harassment, bullying, or demeaning behaviors, it can have a profoundly negative impact on the careers of others, affecting employee engagement, productivity, and even mental health. Too often, victims of workplace misconduct fear to report and bystanders also feel helpless and worried about retaliation.

 

Lauren Stiller Rikleen, author of The Shield of Silence: How Power Perpetuates a Culture of Harassment and Bullying in the Workplace, offers a timely and nuanced analysis of these challenges and describes specific strategies for creating a culture of respect and inclusion. Lauren will discuss how existing workplace structures and dynamics inherently thwart the very result that many policies claim to promote by serving as a protective shield around perpetrators and as a barrier that prevents victims from accessing the system that should offer them protection.

Examples of what you will learn in this program include:

  • Why sexual harassment is not about sex
  • How to protect and empower bystanders
  • Why the #MeToo backlash is a decoy
  • Strategies to create a respectful and inclusive workplace culture
Lauren’s presentation will also include findings from the survey she conducted in partnership with the Women’s Bar Association of Massachusetts: Survey of Workplace Conduct and Behaviors in Law Firms.
The recording is available to members in the Member Resource Center.